Gaming doesn’t need blazing fast speeds. When you download anything – even just a web page – you are sending a request to a remote server. Hub 3 has Puma 6 and Hub 4 has Puma 7, curiously wondering if the latency bug was ever fixed as I'm considering getting the service as I am in dire need of an internet speed upgrade. 8. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. 8. ISPreview has published a response. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Step 3 - where the webpage downloads the requested data onto your device - is measured by. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. VMUser1812. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. Black Friday sale ends on 27th November. Re: High Latency for over 12-18 months. I was told it was my network, I was very sceptical as it. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. ID: Best wishes, the Virgin Media Team. I have issue with my wifi in general since the start of my contract. 168. Daily speed checks and notifications of issues. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. Latency is effected by anything but bandwidth. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. Check your in-game region. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. SNR (signal to noise ratio). All its engineers are on our doorstep here in Essex. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. Rebooting. Please, help, as it is really uncomfortable to work during such service state. Broadband in the UK is broken, but we’re here to make things better. 4 from 5 bands with different names and I left the same default unchanged. Had an ongoing issue in our area for a while, high latency making working from home impossible. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. There's likely 2 issues at play here: Known latency issue on the Superhub 3. 4-6. 1 router mode or 192. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Refresh data. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Sending out ANOTHER engineer to replace the hub again and the. . Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Yes, similar BQM for me and the main Belfast switch,. Problems with latency Problems with latency Blitax Tuning in Options on 17-07-2023 19:02 Hello, I've been having broadband problems for like 3 weeks already. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Ookla measured the average latency on Starlink in the UK at 37ms. Open a web browser and go to 192. Teams call constantly freeze, Jitter and Latency very high from Hub. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Packet loss and high latency. This didn't solve the issue for me though. As broadband goes, a leased line is a very costly option. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. rdf82. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. 8. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Hi, I've been experiencing very high latency recently across all games and devices. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. To see whether 5G has arrived in your area, visit our coverage checker. F010337396 is the fault number for your records. Got a response from virgin media about a complaint I made. Only the last couple months have I noted an issue. Share a screen shot of the results. Gigafast broadband for seamless home-working and gamers. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. There were two main issues: High dbmV Power levels on the downstream bonded channels as sometimes they fluctuate past the acceptable range (-6 <dbmV< 10) An issue with the cabling outside the property where a part of the coaxial cable to the cabinet was bent at an almost 180 degrees causing the inner sheilding and copper cable to. Unfortunately it has made no change to the latency issues we are seeing. . SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 0 in modem mode with Raspberry Pi (running. . The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. Hub 3 are DOCSIS 3. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). 3. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. Latency measures the time taken for steps 1 and 2 to complete. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. on 18-02-2022 13:33. Called automated number - no issues detected. Broadband speed statistics found those with speeds in excess of 1GB typically. 1. Latency Spikes and Packet Loss. 1. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. Over the last 3 weeks I have expe. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. not-set-yet. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. Hi all, First post here. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). Bandwidth measures how much data your internet connection can download or upload at a time. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. I'm very sorry to hear about the issue with your broadband service. Start a broadband monitor now. 0. . Broadband. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. 9 out of the 30 customers on that specific cabinet were due a repull. 1 modem mode. Leave it off for about 10 seconds. 3. Set the Virgin Media Hub from router to modem mode. Here we will see the SSID / password settings for the WiFi bands. Browse Virgin Media Virgin Media Community. Connect your device to Hub 3 using WiFi or wired mode. 62. It doesn't matter how big the download is (it could be a song that would take a. Hi all. 0 Kudos. Reply. The best times to game online or make big downloads, for example, would be when connection is fastest. This can be replicated via WiFi. This provides lag-free play without disruption across multiple connected devices. 222 (OpenDNS) is normal at 8-15ms. . The connection is terrible, I sound like a robot, the call drops etc. 33 Comments. BQM: Downstream bonded cha. To date, the best I have had is 24ms and this is changing the DNS every time. No improvements, still lagging and getting packet loss constantly. The latency test I was doing was on the Virgin app to my mobile phone. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. and tells you of more local issues. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. Please let me know how you get on and if any of these steps have helped. When you place your order, we'll let you know. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. Click on the “Networking” tab. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. Sadly - 5243564. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. Hub 3. The problem is now so bad that every few minutes, a ping to 8. 1 53700000 36 5120 KSym/sec 64QAM 2. on 13-05-2023 13:11. Well, we don’t think that’s right. I took my computer to my mothers house and did the tests there. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. 8 million premises since it began some years ago (c. Still the same as last three weeks. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). £15. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. These are some of the logs. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. The engineer which came out found no issues but suggested we had too many devices (approx. 1 Gbps download speed; 5 Mbps to 52 Mbps upload speed; Cable broadband; 18-months contract length; Virgin Media is a prominent broadband provider in the UK market known for its high-speed internet offerings. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. Re: High ping and latency. 0 (SuperHub v3) wireless router in order to fix the long running latency bug on the Intel Puma 6 chipset. Typical of Virgin media, massive over utilisation. Any help would be much appreciated. Sign in . For the past few days I've been having issues with packet drops and high latency spikes. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. 9ms. Tuning in. Entertain me; Broadband Deals. In response to Sabrina_B. . A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. I am sorry to hear that you are having issues with the broadband, this is not. Now my speeds have gone from 10mb to 390mb download on virgin 350. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. 4 / 5 based on 675 reviews. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). Submit. hoping for some advice regarding my latency/ping issues when gaming. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Bandwidth measures how much data your internet connection can download or upload at a time. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). We’re still experiencing some speed issues that we didn’t before though. danielefc. on 17-01-2023 14:03. 8 and secondary to 9. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Like many users on here, I have been experiencing high latency spikes on my connection. Yes, the issue is having done various test for latency through WiFi to the hub. Mobile Your Account. Packet loss is where some bits of information are lost. The wired speed tests that virgin technicians do themselves m. Channel Frequency (Hz) Power (dBmV) SNR (dB). Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. 0. 60 to £33. I've done a full reboot of the router and my Decos. Another suggestion is to turn your hub into modem mode and use a separate router. 331000000. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. But you have mentioned that we keep. I use Google DNS servers, you may prefer Cloudfare, in which case enter. . Open a web browser and go to 192. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Until VM reach a threshold on your segment, they will probably not do anything. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. We would like to show you a description here but the site won’t allow us. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. This can see latency times become very slow (double or more vs the usual baseline). Sorry to hear of any broadband issues. 20) and the Hub3 was not powerful enough so we would likely require a better router. Sometimes bandwidth gets. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. The issue predominantly, but not. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. BQM graphs of the last 3 days. Options. Networking and WiFi. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. BQMs (Past Week) :on 10-11-2022 14:16. If needed you can book a technician, order a replacement WiFi Hub, or. This can be replicated via WiFi. Looking at your broadband quality monitor graph your broadband performance is excellent. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. on 25-11-2021 20:07. 6% and 98. I've gone through the usual resetting the hub 5, no faults in my area etc. Speed Test: The speeds are fine but upload latency is really high from previous tests. Follow these steps: 1. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 65. + £8 per month for a static ip address, cancel at anytime with 7 days’ notice. Latency can not only cause issues with upload and download. The only fix I've found for this is to limit my upload speed. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. Now, under Network Connections, go to your WiFi, right-click on it, and select Properties. co. The issue occurs over several different games, so the problem is common to me. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. We have the 350mb package and speed isn't actually an issue, its latency. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. 1, test out how it performs. just general stuff. If it is virgin then it happens to a lot of people including myself. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. Having super high latency. 0%. Click on the “Networking” tab. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. 5 weeks. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Broadband only plans with FREE setup, prices from £28. 2. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. 20-30ms (or up to 50ms) is low latency, so it is considered good. 168. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. My goal is to reduce latency and jitter such that the delay and buffering on a real. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. Hi @buchosmambo 👋. on 29-09-2022 09:45. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). 95 a month. Click on the “Upstream” tab, copy the text and paste into your reply. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. nothing major - xbox, laptop, phones, Alexa etc. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. An extra 2GB of mobile data if you have broadband issues. which increase the cost of broadband contracts by the. 28. 168. 50. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. This visually shows what I have been epxeriencing for months now. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. e. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. I had this issue before in late July but it - 5102935. on 11-02-2022 16:56. latency with 100% packet loss is far from a usable service. Channel Frequency (Hz) Power (dBmV) SNR (dB). 5. 100. Starting from £185 pm. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. There are a few common causes of high broadband latency. VM cable was only laid in my area last spring and made available for installation last summer. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Download speed, ping and latency are fine. Latency problems in WC1 on 28-10-2021 09:21. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. Many people reporting issues in this area (service checker says no problems 🙄 ). 3. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. I seem to be getting massive latency issues and speed issues I'm on 350mb. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. 80% avg. Kind regards, Ilyas. Please, help, as it is really uncomfortable to work during such service state. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. Outage this morning. Booking an engineer is easy with Virgin Media. I have taken a look on our side and it does look as though an engineer visit is needed. 350mb, HUB3 in Reading area. Make sure your connection to your router is at least as fast as your Internet connection itself. . Go to your Virgin Mobile app . 150 or just allocate as they are currently. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 1. Optimise your display with auto low latency mode: Check your settings. Options. Modem is still rubbish, but if used in modem mode there are no latency spikes. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). Had an ongoing issue in our area for a while, high latency making working from home impossible. However the TB. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. You should setup a BQM here- This will keep track of. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. This is just a technical te. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. The terms “bandwidth” and “latency” describe an amount. 100. Packet loss/Latency issues. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. Also took the option of a mini TV streaming box. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. No underfloor heating. Simply test your broadband service, and if we find an issue we can help with a fix online. Impossible to leave Virgin Media with dignity!. We have also checked to see what the situation is with regards the latency issues, and. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. Then £39. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. Rated 4. The estimated repair time is now: 01/11/2022 12:40:00. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. . 0. It appears to be a due to a routing choice which appears to go via US servers. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. You see, many areas have been neglected by the big broadband providers and are stuck with outdated, copper-based infrastructure, which cannot deliver satisfactory internet speed and reliability to meet demand or sustain any progress. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. (I know that VM only. Unbearable latency, lag spikes & packet loss for 1. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. 3. High Latency In Every Game. Clearly shows lag spikes occurring.